Privacy Policy

Last updated: 2026

Lumivis Pvt. Ltd. ("we", "us", "our") respects your privacy. This policy explains what information we collect when you shop with us, how we use it, and how we protect it.

Information We Collect

• Account details: name, username, email address, and phone number when you register.
• Order details: shipping address, city, PIN code, and phone number when you check out.
• Payment details: your UPI ID and transaction/UTR reference number, used only to verify payment — we never see or store your UPI PIN or bank credentials.
• Usage data: products you view, wishlist, or purchase, used to improve your shopping experience.

How We Use Your Information

• To process and deliver your orders.
• To verify payments and send order/refund updates via WhatsApp, SMS, or email.
• To respond to support requests submitted through our Contact page.
• To improve our products and website experience.

How We Protect Your Information

Your account is protected by a password only you know. Payment verification is manual and reviewed by our team — we do not store card numbers or bank login details anywhere on our systems.

Sharing of Information

We do not sell your personal information. We only share order details (name, phone, address) with our delivery partners to the extent necessary to fulfil your order.

Your Choices

You can update your name and email anytime from your account settings, and request account or data deletion by contacting us.

Contact Us

Questions about this policy? Reach out via our Contact page or WhatsApp us at +91 90523 37409.